SMS Opt-In & Consent Information
This page explains how VITAPI collects consent, what types of SMS messages users may receive, and how users can control or stop notifications at any time.
How users provide consent
Users explicitly opt in to receive SMS notifications from VITAPI by voluntarily providing their phone number through one of the following methods:
- Submitting a phone number through an event registration form
- Requesting SMS notifications via a web-based request form
- Providing written or electronic consent requesting text alerts
Types of messages sent
SMS messages sent by VITAPI are strictly informational and may include:
- Emergency or safety-related alerts
- Event schedule changes or cancellations
- Weather-related notifications
- Critical operational or status updates
VITAPI does not send promotional, advertising, or marketing messages.
Message frequency
Message frequency varies depending on event activity and urgency. Users may receive multiple messages during critical situations and few or no messages at other times.
“VITAPI Alert: Due to severe weather, tonight’s event has been postponed. Updated details will follow.”
Opt-out and user control
Users may opt out of SMS notifications at any time by replying:
- STOP – immediately unsubscribes from messages
- HELP – provides assistance or support information
Opt-out requests are honored immediately.
Carrier information and fees
Message and data rates may apply depending on the user’s mobile carrier and service plan. VITAPI is not responsible for carrier charges.
Compliance and data use
VITAPI follows industry best practices for SMS delivery, consent tracking, and data protection. Phone numbers are used solely for the purpose of delivering requested notifications.
Phone numbers are not sold, shared, or used for marketing.